Returns and Refunds Policy

1. Eligibility for Returns

We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return within 7 days of receiving your order.

To be eligible:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order confirmation, invoice, or delivery receipt) is required.

2. Items Not Eligible for Return

• Products damaged due to misuse, mishandling, or not following care instructions.

• Items without original packaging or labels.

• Clearance or “final sale” items.

3. Return Process

1. Email us at [email protected] with:

   • Your order number

   • Photos of the product and packaging

   • Reason for return

2. Our team will review your request within 2–3 business days.

3. If approved, we will arrange for product pickup or provide instructions for returning the item.

4. Refunds

• Since we only accept Cash on Delivery, refunds will be issued via bank transfer or store credit (based on your preference) after the returned item is inspected and approved.

• Refund processing time is typically 5–10 business days after approval.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to get a replacement, please follow the return process and place a new order for the desired item.

6. Damaged or Incorrect Orders

If you receive an item that is damaged or different from what you ordered, please contact us immediately at [email protected] with photos so we can resolve the issue quickly at no cost to you.

7. Contact Us

For any questions about returns or refunds, please email us at [email protected].